Frequently Asked Questions

Our priority is protecting your property and its contents. We maintain our high quality workmanship by conversing directly with you, the customer, and or by working directly with your insurance company.

If I have an emergency late at night or on the weekend, how long will it take to be serviced?
Our Empire team of professionals is always available to help you, any day, any time. Call us as soon as your emergency occurs and we will send someone out immediately to assess your damages.

Will I see a complete estimate before the work begins?
We will contact both you and your insurance company with a detailed estimate of the work to be performed, the cost of performing that work, and the allotted time of the project to be approved before any work is begun.

When and why should I test my property for lead?
You should test your property for lead especially if it was built before 1978. Lead poisoning can present a very real health hazard, resulting in nerve disorders and brain damage and should be dealt with immediately.

What happens if any changes occur during the restoration process?
We will keep you up to date every step of the way, working closely with both you and your insurance provider to ensure proper coverage and project approval.

What is restorative drying and why is it important?
Restorative drying is the process of removing all unwanted water from affected materials. This is an extremely important process in water damage restoration, because it prevents any further degradation over time due to ongoing water saturation. We have the best technical equipment for the job, and will efficiently remove all water damage from your site

My property has just suffered from a fire. What do I do now?
Call Empire immediately. We know how a fire can seemingly turn your world upside down, and we’re here to help. We will make the whole process as smooth and easy for you as possible, returning your life back to normal in a timely fashion.

Can mold cause health problems?
Molds have the potential to cause health problems by producing allergens and potentially toxic substances called mycotoxins. Molds can also cause asthma attacks in people with asthma who are allergic to mold. In addition, mold exposure can irritate the eyes, skin, nose, throat, and lungs of both mold-allergic and non-allergic people. It is important to have a professional assess your home for any mold damage.

What is asbestos?
A: Asbestos is the name for a group of naturally occurring minerals that separate into very strong, fine fibers, which are heat resistant and extremely durable. Asbestos presents a real health risk if exposed in a manner which is it becomes airborne.

What if my property is irreparably damaged?
Any area of your property which is damaged beyond restoration capabilities, we have the ability to reconstruct to pre-loss specifications. No matter what the damage, we have options available to meet your needs.